Order-Management-System-Catered-to-eCommerce

Order Management System Catered to eCommerce – Case Study


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Get your eCommerce order management and warehouse systems up to par so you can focus on growing. Integrate your Shopify, WordPress, Amazon, or eBay stores with Zoho Inventory and Zoho CRM to sync & streamline inventory management, purchasing, and order management.


Client's Issue:

After nearly 4 years, I'm at a critical point in my business where I realize I need to find a better way to manage my inventory and order processing. I need an inventory management platform catered to e-commerce that can streamline the following key areas:

  • Inventory Management - I store my product in 3 third-party logistics (3PL) warehouses which are in the same system, as well as Amazon FBA; I sell approximately 1000 SKUs.
  • Purchasing - I have 5 suppliers and would like to make replenishing my inventory as painless and efficient as possible. Two of my suppliers sometime drop ship on the rare occasion. I struggle mightily with managing purchases, often am understocked, overstocked and products backordered
  • Order Management - I have two websites on WooCommerce (switching to Shopify soon), sell amazon.com and amazon.ca, plan to sell on eBay, etc. I sell both B2B and B2C.
  • CRM - For my B2C and B2B customers.
  • Robust Reports - Providing intelligence to make better business decisions. And we need an inventory integration with QuickBooks.

About the Business - 1200 shipments per month, 1000 SKUs, doubling in growth every year, small team, looking for funding to grow faster.

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A)  Shopify Store:
  • $29/mo/ per store - BASIC SHOPIFY
  • $79/mo/ per store - SHOPIFY
  • $299/mo/ per store - ADVANCED SHOPIFY

Check Shopify Pricing for Sales

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B)  WordPress Store - WooCommerce Shopping Cart:
  • Standard Web Server Hosting Fees
  • Standard Domain Registration Fees
  • WordPress Theme Template Costs

WordPress Features

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C)  Zoho Inventory - Standalone Application Pricing:
  • 10 users - $468/year for the BASIC plan
  • 15 users - $948/year for the STANDARD plan
  • 20 users - $2,388/year  for the PROFESSIONAL plan

1,2 & 5 Shopify Stores Supported
Compare Zoho Inventory Plans in Detail

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A)  Shopify Store:
  • $29/mo/ per store - BASIC SHOPIFY
  • $79/mo/ per store - SHOPIFY
  • $299/mo/ per store - ADVANCED SHOPIFY

Check Shopify Pricing for Sales

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B)  WordPress Store - WooCommerce Shopping Cart:
  • Standard Web Server Hosting Fees
  • Standard Domain Registration Fees
  • WordPress Theme Template Costs

WordPress Features

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C)  Zoho Inventory - Standalone Application Pricing:
  • 10 users - $468/year for the BASIC plan
  • 15 users - $948/year for the STANDARD plan
  • 20 users - $2,388/year  for the PROFESSIONAL plan

1,2 & 5 Shopify Stores Supported
Compare Zoho Inventory Plans in Detail

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D)  Zoho CRM - Standalone Application Pricing:
  • $12/user/mo - STANDARD
  • $20/user/mo - PROFESSIONAL
  • $35/user/mo - ENTERPRISE
  • $50/user/mo - CRM PLUS - 9 Application Bundle
  • $100/user/mo - ULTIMATE EDITION - Dedicated database cluster & more

Compare Zoho CRM Plans in Detail

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E)  Zoho One - All 40+ Zoho Applications, Including Zoho Inventory & Zoho CRM:
  • $30/mo/user - All employees must have an account for this price
  • $75/mo/user - For any number of users

1 WooCommerce Store or up to 5 Shopify Stores Supported

Free Optional Integration
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F)  Amazon.com Store & FBA - Integrate Your Store and Warehouses to Zoho Inventory:
  • $39.99/mo - Professional Selling Plan - For selling more than 40 items a month on Amazon.com
  • Referral fees and variable closing fees apply

Check Amazon.com Pricing & Fees in Detail

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D)  Zoho CRM - Standalone Application Pricing:
  • $12/user/mo - STANDARD
  • $20/user/mo - PROFESSIONAL
  • $35/user/mo - ENTERPRISE
  • $50/user/mo - CRM PLUS - 9 Application Bundle
  • $100/user/mo - ULTIMATE EDITION - Dedicated database cluster & more

Compare Zoho CRM Plans in Detail

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E)  Zoho One - All 40+ Zoho Applications, Including Zoho Inventory & Zoho CRM:
  • $30/mo/user - All employees must have an account for this price
  • $75/mo/user - For any number of users

1 WooCommerce Store or up to 5 Shopify Stores Supported

Free Optional Integration
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F)  Amazon.com Store & FBA - Integrate Your Store and Warehouses to Zoho Inventory:
  • $39.99/mo - Professional Selling Plan - For selling more than 40 items a month on Amazon.com
  • Referral fees and variable closing fees apply

Check Amazon.com Pricing & Fees in Detail

Free Optional Integration
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G)  eBay.com Store - Integrate Your eBay Store to Zoho Inventory:
  • $4.95/mo - STARTER
  • $21.95/mo - BASIC
  • $59.95/mo - PREMIUM
  • $299.95/mo - ANCHOR
  • $2,999.95/mo - ENTERPRISE
  • Other Listing Fees May Apply

Check eBay.com Selling Fees in Detail

Free Optional Integration
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H)  Etsy.com Shop - Integrate Your Etsy Account to Zoho Inventory:
  • $0.20/listing - Listing Fee
  • 5%/sale - Transaction Fee on total price with shipping included
  • 3% + $0.25/sale - Payment processing fee if through Etsy Payments

Check Etsy.com Selling Fees

 
Free Optional Integration
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G)  eBay.com Store - Integrate Your eBay Store to Zoho Inventory:
  • $4.95/mo - STARTER
  • $21.95/mo - BASIC
  • $59.95/mo - PREMIUM
  • $299.95/mo - ANCHOR
  • $2,999.95/mo - ENTERPRISE
  • Other Listing Fees May Apply

Check eBay.com Selling Fees in Detail

Free Optional Integration
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H)  Etsy.com Shop - Integrate Your Etsy Account to Zoho Inventory:
  • $0.20/listing - Listing Fee
  • 5%/sale - Transaction Fee on total price with shipping included
  • 3% + $0.25/sale - Payment processing fee if through Etsy Payments

Check Etsy.com Selling Fees

Streamline your Storefronts + eCommerce order management system and B2B/ B2C activities using Zoho Inventory and Zoho CRM.

Whether on WordPress or Shopify you can integrate multiple eCommerce stores to Zoho Inventory. Sync stock levels from Zoho Inventory across all sales platforms including all eCommerce stores, your Amazon.com and eBay.com stores, and even retail storefront locations. Using Zoho’s built-in automation features you can spend less time and energy dealing with sales orders, packages, invoices, purchase orders, and bills. Adding Zoho CRM to the solution allows you to truly keep track and flawlessly communicate with all your B2C and B2B customers, vendors, partners, and contacts.

eCommerce Order Management System with Synced Inventory
Storefront and eCommerce order management system
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Brick & Mortar Point of Sale System with Synced Inventory
Storefront and eCommerce order management system

Keep track of inventory and stock levels throughout your entire business across all sales channels all from one inventory system.  Zoho Inventory allows for over 100,000 SKUs in your system.  This solution offers unlimited eCommerce integrations, unlimited offline orders, and up to 30,000 online orders a month.  Get an additional 50 orders and shipping labels for only $5 after using the included 30,000 monthly limit.

Make sure to check out our case study on integrating multiple Shopify eCommerce stores with Zoho Inventory and Zoho CRM.  WordPress WooCommerce store integrations to Zoho Inventory require a Kloud Connectors account.

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Zoho Inventory can keep track of shipping, taxes, back orders, under stocked items, and more.
Zoho inventory integrates with QuickBooks to keep your accounting up to date in real time.

Manage all your purchase orders, receive low stock level alerts on items, and automatically generate purchase orders for your drop shipping vendors.

Dealing with vendors and purchase orders has never been easier thanks to Zoho Inventory. Set low stock alerts to trigger that email a notification when an item's stock reaches below the specified stock level. Automatically create purchase orders that you can send to an item's associated vendor when a sales order status is "Confirmed."

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These generated purchase orders are stored in your Dropshipments tab (drop shipping must be enabled). Approve the purchase orders and email them to your vendors. Drop shipments do not affect your stock levels because you do not have those items on hand, but drop shipments do show up on Zoho Inventory's transactions lists and cash flow reports.

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Stock your products in 10+ different warehouses managed by one inventory system.

Zoho Inventory is a very powerful tool that can manage multiple warehouses at once. Use automatic inventory alerts that can be triggered to send a Purchase Order to your vendors. The Zoho Inventory application also integrates directly with WooCommerce or Shopify stores to sync stock levels. Your Zoho Inventory stock levels will be updated after a Shopify purchase, and your Shopify store will update if you change the stock levels in Zoho.

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Set your primary warehouse, and add your others into the system as you grow. Items are synced between your eCommere store and Zoho by SKU number. Get additional warehouses past 10 added to your Zoho Inventory for only $90/year.

Set the level at which any item is considered to be in "low stock" and also receive an email alert with the low stock item details.

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With this order management system catered to eCommerce you can have multiple 3PL warehouses, your Amazon.com store, your eBay store, and up to 5 Shopify stores all at once. Connect a total of 10 warehouses to your Zoho Inventory system.

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Control which warehouse each item is coming from line by line in your Invoices and Sales Orders. When you create an item it has a default vendor account attached to it. However, you can change which warehouse an item is coming from on the fly directly from a Sales Order or Invoice.

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Transfer inventory from one warehouse to another.

Manage your stock levels between different warehouses by transferring inventories when needed. Zoho Inventory has a built-in warehouse transfer system that can also track your shipments via your shipping provider. We can integrate your favorite shipping provider so you can track transfers between warehouses, shipments related to customer purchases, shipments related to vendor, and other warehouse shipments.

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Integrate FBA and your Amazon.com store to Zoho Inventory + use other 3PL warehouses

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Zoho Inventory currently supports Amazon.com stores, however Amazon.ca stores are not supported at this time. Like other sales channels, simply match the inventory SKUs to make sure Amazon and Zoho Inventory can sync properly. Any purchases through your Amazon account will update your stock levels in Zoho Inventory, similarly any changes in Zoho will update your Amazon stock levels.

With this Amazon.com store and FBA integration you can place back orders on products that are out of stock. You can even setup a fully functional drop shipping system using FBA and Zoho Inventory.

What happens when Amazon and Zoho Inventory sync?

Just like with your Shopify or eBay store, any purchases made through Amazon will be synced to your Zoho Inventory. No more duplicate data!

Items in your Amazon inventory with more than 3 attributes will not be synced as Zoho Inventory supports only three attributes per item.

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Integrate your Etsy.com store to Zoho Inventory

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Listings on Etsy are synced with Items in Zoho Inventory. Etsy Receipts are recorded as Sales Orders in Zoho Inventory during automatic syncs. Items from Etsy and on Zoho Inventory should have the same SKU or name values to be properly synced. With this Zoho Inventory Etsy integration you can also manually link items between the two systems if it's not possible to match names or SKU numbers.

What happens when Etsy and Zoho Inventory sync?

Stock levels are automatically syned between Etsy and Zoho Inventory as well. You can disable stock syncing at any time.

Shipping costs based on your shipping provider will be pushed from Zoho Inventory to your Etsy shopping cart to calculate accurate shipping costs for your customers. You must have a shipping channel setup in Zoho Inventory for shipping information to be synced.

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Integrate your eBay.com store to Zoho Inventory

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Zoho Inventory currently supports integrating with ebay.com stores. All items from eBay and on Zoho Inventory must have the same SKU values to be properly recorded. eBay sales that take place will be recorded as Sales Orders in Zoho Inventory during automatic syncs. Automatic sync cycles between the two systems can be set from 30 minutes to 4 hours, and can manually be synced at any time.

What happens when eBay and Zoho Inventory sync?

Your current eBay stock levels will be updated depending on the Zoho Inventory stock levels. The payment status will be taken from eBay and placed as a note in your Sales Order as "paid." Any new eBay customer that makes a purchase will also be added as a connection in Zoho Inventory for your records. Shipments for eBay purchases will take the information from your Zoho Inventory automatically.

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Integrate Zoho CRM to Zoho Inventory for the ultimate in customer service and reporting analytics.

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You may already know how CRMs work and the great benefits they can bring to your company like increased top line revenue, customer satisfaction, and employee efficiency; but in case you don’t make sure to see what Zoho CRM can offer. Using Zoho CRM will allow you to serve your B2B vendors and clients more reliably as you scale. With Zoho you can track all B2C eCommerce purchases and customer information made through your WooCommerce store or up to 5 Shopify stores.

Zoho CRM can manage all B2C and B2B interactions; Customers and Vendors alike. We will setup an automated system to respond to your customers and vendors, so you don’t have to. Better customer service increases customer lifetime value (CLV).

Zoho CRM and Zoho Inventory both have analytical reporting built into the systems. We can setup daily, weekly, monthly, etc. reports to be automatically generated and sent to anyone. All data is drawn from Zoho so it’s always up to date, and you can view dozens of pre-generated report templates any time.

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Let us Create an Order Management System Catered to eCommerce for Your Business!

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